Using Rental screen

Use the Rental page to manage the pickup, return or exchange of vehicle for a renter with an existing reservation. You can use the page to verify renter details, itinerary, vehicle coverages, value added services and so on.

Note:

New rate is displayed by the system when the age changes and goes below 25.
In the Renter search field you can specify the last name or partial last name to search for the reservation records.
Use Hot Key Alt + 9 tab to navigate to the mandatory fields.
The Rental page opens as a List View and executes the default Daily Manifest dataspy. When you double-click a record, the record opens the appropriate Rental tab based on the status and other criteria.
If install parameter RPROC is enabled, then the Rental Process pop-up is invoked when you select a record on the list view of the Rental screen. If the parameter is disabled, the pop-up is not invoked when you select a record on the list view of the Rental screen. By default, the parameter is disabled.
If the property parameter NMELOGIC is enabled, it determines the number of hours a record can be in the On Rent status before the Non-Move Exchange check box is disabled. The default value for this parameter is 2 hours and can be modified.
Vehicle, Exchange tabs: If you select Pickup in the Process pop-up window and assign a VIN that is on an open rental agreement with Status Detail set to On Rent or Overdue, Aging pop-up window is invoked by the system when you assign a VIN that is on an On Rent record. On submit, the On Rent record is being set to Closed Pending / Aging and vehicle is assigned to the new record.
Snap#: Snap# is the number from the manual sheet that the location agent uses to carry out manual pickups when the system is down.
Pickup: System can perform credit card and DL checks on multiple open rentals and display the data in Multiple Open Rental list popup. You can enable this functionality through OPENRENT install parameter.

To manage the pickup, return or exchange of vehicle:

Select Rentals > Rental.
Double-click the reservation that you want to modify.
Specify the information that you require. See additional details about these fields:

Status Detail

Specify the status detail. See Status and Status Detail relationship.
In the Vehicle tab, specify the information that you require. Use the tab to assign renters the vehicle during rental pickup at the location. Use the field to search for a vehicle or type in the license plate number to find the vehicle. See Vehicle. See additional details about these fields:

FPO (Fuel Purchase Option)

Select the check box if the renter wants to prepay for the fuel.

GPS

Select the check box if the renter wants to rent the global positioning system.

Upsell

Select the check box to indicate vehicle upsell to the renter.

Upsell Amount

Specify the amount for the upsell. You can override the upsell recommended amount. Upsell Recommended Amount cannot be less than the Upsell Floor Amount unless the override is set for the User Group of the user.
In the Renter Validation tab, specify the information that you require. Use the tab to validate a customer who arrived for the pickup of a vehicle or value added services at the location counter. See Renter.
In the Itinerary tab, specify the information that you require. Use the tab to modify the renter's itinerary and value added services during the time of vehicle pickup. The Delivery / Collection section is hidden by default. Delivery / Collection section is displayed and enabled only when you select the Delivery and/or Collection value added services check box. See Itinerary.
In the Return tab, specify the information that you require. Use the Return tab when the renter returns the vehicle at the end of the rental period, or when the renter needs to exchange the current vehicle for a new vehicle during the rental period. To configure the Databridge partner for Inspection Request see Creating inspection request data partner and subscription. See additional details about the fields below:

Quick Turn

Select the check box to indicate quick vehicle clean.

Non-Move Exchange

Select the check box to indicate vehicle exchange while the vehicle is still on the Lot. The property parameter NMELOGIC determines the number of hours a record can be in the On Rent status before the Non-Move Exchange check box is disabled. The default value for this parameter is 2 hoursand can be modified.
In the Exchange tab, specify the information that you require. Use the Exchange tab when the renter needs to exchange the current vehicle for a new vehicle during the rental period.
In the Value Added Services tab, specify the information that you require. Use the tab to select and add the value added services during the time of vehicle pickup. See Value Added Services.
In the Damages tab:
- If the Show only Associated Damage check box is selected, you can view the damages that are caused by the renter, ones which are associated to this currently selected Rental Agreement. You can log new damages incurred by the renter. When you log new damages incurred by the renter the value Caused by Renter is defaulted by the system in the Type field, and cannot be modified.
- If the Show only Associated Damage check box is clear, you can view all open damages for the vehicle(s) referenced on the selected Rental Agreement, regardless if the damages were caused by the renter or not. To log pre-existing damages for a vehicle, but not caused by the renter, you must clear the Show only Associated Damage check box, and must set the value Condition at Pickup in the Type field.
Note: Damages are recorded using the Global Codes and Code Types defined in ResRent. If the relevant data changes in Fleet, the change must also be mirrored in the ResRent so that matching data exists between Fleet and ResRent.
In the Finalize Payment section, specify the information that you need. Select the Primary check box to set the payment type as the primary payment type for the reservation. Primary credits cards are populated by the CRM if renter profile is available in the system.
In the Estimated Charges section, specify the information that you require. See Estimated Charges.
Click Submit to save the changes.