Managing CSA reservations

Use the CSA page to efficiently view and maintain CSA reservations after the reservations are created. All the fields that affect the rate are disabled. Additionally, the screen is protected for Opaque reservations. To modify the rates, you must use the Modify link to navigate to the Reservation screen where you can change the rates. You can filter the records based on the following:

  • CSA Reservations: The reservation records contain a value in the Insurance/Lease Company field of the reservation.
  • HES Reservations: The reservation records have HES check box selected.
  • All : The reservation records contain both CSA and HES reservations.

Use the Notifications tab to view/add notifications that must be sent to the renter either prior to or during the rental period. These notifications include notifications generated from batch jobs. Notifications updated in this pop-up are not saved in the profile.

To manage CSA(Commercial Service Administration )/HES (Hertz Entertainment Services ) reservations:

  1. Select Reservations > CSA.
  2. In the Insurance/Lease Replacement section, specify the information that you require.
    Projected Return Date
    Specify the projected return date of the vehicle.
  3. In the Delivery / Collection Details section, specify the information that you require. See additional details about these fields:
    Delivery Address
    Specify the address where the vehicle must be delivered to the renter.
    Collection Address
    Specify the address from where the vehicle must be picked up or collected, after the vehicle is returned by the renter.
  4. In the Delivery Status section, specify this information:
    In Transit
    If this check box is selected, the vehicle is on the way to be delivered to the renter.
    Delivered
    If this check box is selected, the vehicle is delivered to the renter.
  5. Click Save Record to save the information.
  6. Alternatively, click Modify to open the Reservation page where you can modify the reservation details. This button is enabled when you select a record.