DELINQUENCY node
The node in the Billing configuration defines settings for delinquency processing. The node has these attributes:
| Attribute | Description |
|---|---|
| Auto Decrement and Resolve Holds | Indicates whether Operations and Regulations will auto decrement or resolve delinquencies that have been placed on hold. This applies to cases where Operations and Regulations would automatically decrement or resolve a delinquency following the rules defined for the delinquency milestone.
If you set this attribute to False, Operations and Regulations will never auto decrement or resolve delinquencies that are on hold. If the value is True, Operations and Regulations will evaluate the conditions to determine whether the delinquency can be auto decremented or resolved. Delinquencies that are on hold can still be decremented and resolved manually from the Manage Account page. |
| Delinquency Balance Type | Balance that Operations and Regulations will use for delinquency processing. Can be set to Delinquent or Entry. Entry is the default. |
| Disable Auto Resolve | Set the value to True if you do not want Operations and Regulations to resolve delinquencies automatically when the full delinquent balance is paid. You must then write a formula to define how and when delinquencies are resolved. |
| Payment Arrangement Action | Indicates the action Operations and Regulations will take when you create a payment arrangement for an account in delinquency. If you set the value to Hold, Operations and Regulations will place the delinquency on hold. |