Authentication problems

Map provider login is not retained; user is asked to enter it every time

  • Verify that multiple layers on the same server are all accessible to the same user. Multiple logins to a map provider on the same server is not a supported configuration.
  • Verify that the user selects the Remember this login check box when authenticating.
  • Verify that the server grants access to the specific user for the specific layer requested.
  • The server may not be honoring refresh tokens.

Using application login, but the user is prompted for login

  • Verify that the configuration contains the correct ClientId, ClientSecret, ServerUri, and RedirectUri, and that TokenAuthenticationType is set to OAuth.
  • Verify that the uri attribute for the layer includes the https protocol

The map provider login appears, but layer does not load

  • Verify that the server grants access to the user for the layer requested.
  • Verify that multiple layers on the same server are all accessible to the same user. Multiple logins to a map provider on the same server is not a supported configuration.
  • See Layer does not appear.