Adding script nodes

  1. Select Customer Service > Setup > Call Center Admin.
  2. Select the Script Tree tab.
  3. Right-click an existing node and select Add Script Node.
  4. Select the new node and specify this information:
    Name
    Specify a name for the script node.
    Is Initially Expanded
    Select this check box if you want Infor Operations and Regulations to automatically expand the node when the script is loaded.
    Icon Name
    Specify the name of icon that will be displayed for the node. The icon name is a CSS class name. The available classes are defined in the .css files in the Client folder of the Infor Operations and Regulations application directory. These icon names are supported: bullet, entity, erp, error, excel, folder, images, none, otherDoc, page, pdf, powerpoint, systemCommand, text, trash, video, warning, webpage, word.
    Request Type
    If this is an end node, specify a service request type. This is the request type that will be assigned to the new service request when this node is selected in Call Center.
    URL
    Specify the URL or the source location for the script page that will be displayed when this node is selected.
  5. Click Save.