Reviewing penalty run exceptions
You can use the Exceptions tab on the Penalty Run InfoViewer to review any exceptions that occurred during a penalty run. Exceptions define conditions under which you want Infor Operations and Regulations to suspend processing for particular accounts. You define exception codes using User Exception Code.
During a penalty run, Infor Operations and Regulations evaluates each penalty exception that has been defined for the bill type being processed, and returns an exception for each account that matches the conditions.
The specific actions Infor Operations and Regulations takes when an exception occurs depend on the exception's severity. When adding an exception to a bill type, you assign it one of four severity levels:
- Level 1: Infor Operations and Regulations will not create a bill for the account.
- Level 2: Infor Operations and Regulations will create a bill for the account and calculate line item charges, but won't post the bill.
- Level 3: Infor Operations and Regulations will post the bill but won't output it.
- Level 4: Infor Operations and Regulations will generate and output a bill as if no exception had occurred.
To continue processing a penalty in spite of an exception, select the exception that you want in the grid and click . Note that other exceptions may still occur. For example, if you continue a level 2 exception, Infor Operations and Regulations might post the bill but then return a level 3 exception that will stop the bill output.