Releasing delinquency holds

When you release a hold, Infor Operations and Regulations returns the account or bill to normal delinquency processing, and will advance it to the next milestone when it is eligible.

  1. Select Billing > Manage Account.
  2. Load the correct account.
  3. Click the Delinquency tab.
  4. In the Account Delinquency grid, select each delinquency that you are releasing.
  5. Click the Settings button in the top right corner of the Account Delinquency grid and select Release from Hold.