Creating a delinquency milestone

The milestone is the basic unit of delinquency processing in Infor Operations and Regulations. Although delinquency groups and schemes serve mainly to organize milestones, each milestone defines specific actions to be taken for delinquent accounts, such as sending late notices or shutting off services. Each milestone also defines how and when accounts can move to other milestones, and indicates whether accounts are eligible for collection or liens.

  1. Select Billing > Setup > Delinquency > Delinquency Setup.
  2. In the Delinquency Setup tree, browse to the Delinquency Milestones node under the scheme you want to add a milestone to.
  3. Right-click the Delinquency Milestones node and select Create Milestone.
  4. Type a name for the milestone in the Milestone Code field.
  5. In the Level field, specify the level of delinquency represented by the milestone.
    The level is a user-defined code that indicates that milestones within different delinquency groups and schemes are at about the same level of severity. For example, if you have one delinquency scheme for commercial accounts and another for residential accounts, each might include a milestone where the only action is to send the customer a reminder notice. You could assign the same level, such as 1, to each of these milestones. Each milestone's level is displayed in parentheses after its name in the Delinquency Setup tree.
  6. Specify the delinquency advancement rules for the milestone.
    • The advancement rules define how and when accounts at this milestone will move to a different milestone. You use the Duration, Next Milestone, Decrement Milestone, Auto Decrement, Resolve, Resolution Code, and Payment Reversal Milestone fields to define these rules. In each case you can specify either a formula or a value.
    • The Duration field specifies the number of calendar or business days an account must remain at the current milestone before it can advance.
    • The Next Milestone field specifies the milestone eligible accounts will move to in an "advancement of accounts" delinquency run.
    • The Decrement Milestone field specifies the milestone an account will move to if it meets the conditions defined in the Auto Decrement field. For example, an account might decrement if a payment brings the delinquent balance below a certain amount.
    • The Resolve field defines conditions under which delinquency will be resolved.
    • The Resolution Code field specifies the code that will be used to resolve delinquency for accounts that meet the conditions in the Resolve field.
    • The Payment Reversal Milestone field specifies the milestone an account will move to if a payment is reversed or returned due to insufficient funds.
  7. Select the Lien or Collection check box if accounts that reach this milestone are eligible for liens or collection.
    Collections and liens are similar to delinquency processing, with accounts assigned to milestones that apply different actions. However, sending accounts to collection and imposing liens are both manual processes. Infor Operations and Regulations marks accounts as eligible for collection or liens based on the delinquency milestone rules during a delinquency run. You can then use the Collection Eligible Accounts and Lien Eligible Accounts items in My Infor to review these accounts and send them to collection or apply liens as appropriate. Advancement of accounts through collection and lien milestones is then handled by a Collection Run task in the Batch Manager.
  8. Type a number indicating the order in which Infor Operations and Regulations will display the milestone in the Display Order field.
  9. Click Save.