Customer Service
Base Customer Service license. You can also add on Call Center.
Dependencies
| Depends on | Comments |
|---|---|
| Asset Fleet | Equipment and vehicle resource usage and costs |
| Asset Management | Adds ability to associate asset inspections with service requests |
| Billing | Adds ability to associate one-off charges with service requests |
| CDR Code Enforcement | Adds ability to associate cases with service requests |
| Inventory | Materials resource usage and costs |
| Work Management | Adds ability to associate work orders with service requests |
Functionality
- Submit a Service Request
- Check TO-DO List
- Dispatch Inspectors
- Reassign Inspectors
- Record Inspection Results
- Resolve Inspected Requests
- Lookup Service Requests
- Service Request InfoViewer
- Service Request Cost Viewer
- Service Request Types
- Adds Submit Service Request option to button menu in asset InfoViewers