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Infor Public Sector Customer Service Administration Guide
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About this guide
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Service request types
Global service request settings
Global request type settings for Rhythm for Civics
Creating a service request category
Creating a service request type
Changing a service request type's category
Basic request type information
Duplicate request search
Auto generating associated records
Defining request type details
Recording standard operating procedures
Setting up email notifications
Portal configuration
Custom validation formulas
Customer Service form codes
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