Global service request settings

When you click the Edit Global Settings for Service Request Type button at the top of the Service Request Type page, Infor Operations and Regulations shows the Request Type Global Parameters dialog box. You can enter these settings on the IPS Setup tab:

• Under Duplicate Search Parameters, you can define how Infor Operations and Regulations will search for duplicate requests when users create new requests in Submit Service Request or Call Center.

  See Duplicate request search.

• Under Email Notification, you can select the Notify Customer Regarding Service Request Progress check box to indicate that you want to generate email notifications for customers. You can also use the Correspondence Setup field to specify the correspondence definition that you want to use for these emails.
• If you select the Resolve Linked Requests check box under Linked Requests, Infor Operations and Regulations will automatically resolve all linked child requests when you resolve a parent request. Otherwise the linked requests will remain open.
• You can use the Detail Page grid to define detail pages that Infor Operations and Regulations will show for all request types. You can also define detail pages for individual request types.