Voiding a payment

If you record a payment by mistake or enter an incorrect payment amount, you can void the payment. Because a customer can pay more than one fee in a single payment, voiding a payment can affect more than one fee. When you void a payment, Infor Operations and Regulations updates the total amount owed on the application and changes the fee status for each fee in the payment to either Unpaid or Partially Paid, depending on how much of the fee you're voiding.

Note: You can only void a payment that has not been confirmed. If a payment has not been confirmed, Infor Operations and Regulations gives it a payment status of Awaiting. To remove a payment that has been confirmed, you must reverse the payment.
  1. Load the application you want in the Application InfoViewer.
  2. Select the Fees tab and the Transactions subtab.
  3. Click the Void Payment link above the Payment Transactions grid.
  4. Select the payment that you want to void.
  5. Click Finish.
    Infor Operations and Regulations voids the payment and updates the fee status and payment status.