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Infor Public Sector Call Center Administration Guide
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Related documents
Call Center Admin overview
Configuring the UI
Service check
Script configuration
Adding script nodes
Rearranging script nodes
Script display options
Call Center formulas
Search options
Configuring the jobs list
GIS address search
CallCentre configuration
Sample Call Center configuration formulas
Case Management formula
Populate from Contact formula
Water Off formula
History formula
On Save Prompt formula
Before Save formula
Localization
Localized formulas
Populate from Contact formula
Case Management formula
Water Off formula
History formula
Content Manager changes
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