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Call Center Admin

Call Center Admin is used to configure Call Center.

Most importantly, you use Call Center Admin to create the script that helps Call Center users select the correct service request type. You can also configure the user interface, and you can define various formulas that Call Center uses to look up and create service requests.

Related topics
  • Call Center Admin overview
  • Configuring the UI
  • Script configuration
  • Call Center formulas
  • Search options