Resolving delinquencies

When you resolve a delinquency, Infor Operations and Regulations removes the account from delinquency processing. Like incrementing and decrementing milestones, resolving delinquency is a process that can be completed manually or automatically during a delinquency run.
  1. Select Billing > Manage Account.
  2. Load the correct account.
  3. Click the Delinquency tab.
  4. In the Account Delinquency grid, select each delinquency that you are resolving.
  5. Click the Settings button in the top right corner of the Account Delinquency grid and select Resolve.
  6. In the Resolved By field, specify your employee ID.
  7. In the Resolution Code field, specify the code for the reason that the delinquency was resolved.
  8. Click Save.