System trace

In Access Control, you must be granted the Enable System Traces permission under System to record a system trace.

You can activate tracing for your current session from the My Infor page. As you navigate in the appliction, the trace captures your menu interactions and field entries (such as specifying a work order number in the Work Order # field), along with any associated error messages and info logs. You can optionally capture a video recording of your actions. Tracing can also be enabled for batch processes.

During recording, you can perform actions to demonstrate the issues that you are encountering and then stop the session when you are finished. When you stop recording, a file called session.zip is downloaded to your local drive. The zip file includes these files:

• logs.db: A database of logs captured during the session, such as error details with stack traces, console logs, database queries with parameters, and run times. You can view the logs using a SQLite DB browser.
• SessionInfo.txt: Text file containing a snapshot of session details, such as the application version, agency, tenant ID, database server and version, and database name.
• recording.webm: A video recording of the session, if video recording was chosen.