Starting a system trace

  1. In My Infor, click the Start System Trace button.
  2. Specify this information:
    Capture logs from
    Select the process for which you want to capture logs. You can select IPS, Batch Manager, Rest Services, or Web Services. Select All to capture logs from all processes.
    Based on actions by
    Select Current User to record only your own actions, or select All Users to record all users' actions.
    Output as
    Select Logs only to record your actions in logs, or select Logs and video recording to capture a video recording as well.
  3. Click Start.
  4. If you selected Logs and video recording for the output, specify the screen that you want to record.
    You can select an open browser tab, an open window, or the entire screen.
  5. Perform the actions in Infor Public Sector that you want to record.
  6. When you are finished, click Stop Recording.
    The system trace is downloaded to your local drive in a file called session.zip. The zip file includes these files:
    • logs.db: A database of logs captured during the session, such as error details with stack traces, console logs, database queries with parameters, and run times. You can view the logs using a SQLite DB browser.
    • SessionInfo.txt: Text file containing a snapshot of session details, such as the application version, agency, tenant ID, database server and version, and database name.
    • recording.webm: A video recording of the session, if video recording was chosen.