If your agency has defined a large number of activities, you can group them into activity categories to make them more manageable.

An activity is a record specifying complete procedures for performing a particular type of maintenance or repair work.

Infor Public Sector uses milestones to define important points in the progress of an activity.

A task is one of the individual steps that make up a work order activity.

Infor Public Sector uses details to track additional information that your agency wants to record for a work order at a particular milestone, such as a list of hazardous materials that will be used in the work order or whether the work will be performed near a street with heavy traffic.

Infor Public Sector uses constraints to define the behavior of the information that can be recorded for a work order, such as whether certain information is required or display-only.

Infor Public Sector uses status checks to establish criteria that will halt the progress of a work order.

Approval types determine which employees have the authority to approve different types of work orders.

A standard work order is a template that you can use to create work orders with key information already filled in.

A spot inspection is an on-site inspection that a maintenance worker or crew can perform while completing a work order.