Calendar integration

You can use the integration with Cronofy Enterprise Connect to synchronize assignments in Infor Public Sector, such as work orders and inspections, with the assigned employee's calendar in an application such as Microsoft Outlook or Google Calendar.

Calendars are synchronized based on employees' email addresses. If an employee's address is synchronized, "Connected to Synchronized Calendar" is shown under the email address in the Employee InfoViewer.

Note: Each email address can be synchronized with Cronofy only once. In some cases more than one employee might share the same email address. If multiple employee have the same email address, then only one of them can be synchronized.

The integration is supported for these types of activities in Infor Public Sector:

  • Work orders
  • Group project work orders
  • Asset inspections
  • Service request inspections
  • CDR inspections
  • CDR reviews

When an activity such as a work order or inspection is both assigned and scheduled in Infor Public Sector, the integration automatically adds the activity to that employee's calendar as an event. For example, a work order is added to the employee's calendar when you specify an employee ID in the Assigned To field and a start date in the Scheduled Start field in the Work Order InfoViewer.

The integration also keeps assignments and events synchronized when they are changed in either Infor Public Sector or the calendar. For example, when an assignment is rescheduled in Infor Public Sector, the corresponding event in the employee's calendar is automatically updated.

If the Calendar-based Assignments feature is enabled, you can schedule work orders, asset inspections, CDR reviews, and CDR inspections by adding them to employees' external calendars from the InfoViewer. For example, a Schedule the activity button is shown next to the Assigned to Employee field in the Review InfoViewer for CDR reviews.

See Calendar-based assignments.

Note: Calendar-based assignments are not currently supported for service requests or group projects.