Performing a supervisor override

Depending on the license type, a supervisor can advance a license application to the next milestone even if it hasn't passed all of the status checks for the current milestone. Supervisor overrides must first be enabled for the license type in License Workflow.

If you've been granted the Supervisor Override permission for the license type in Access Control, you can advance an application without entering any authorization. Otherwise you must enter your user name and password, or employee ID and PIN, depending on your system configuration.

  1. Load the license in the License InfoViewer.
  2. Click Action and select Supervisor Override.
  3. If prompted, enter the necessary authorization.
    You must enter your authorization if you haven't been granted the Supervisor Override for the license type. Depending on the system configuration, you must enter your user name and password or your employee ID and PIN.

    See Supervisor approvals.

  4. Click Save.
    Infor Public Sector advances the license to the next milestone, disregarding any unmet status checks for the current milestone.