Performing a supervisor override

Depending on the case type, a supervisor can advance a case to the next milestone even if it hasn't passed all of the status checks for the current milestone. Supervisor overrides must first be enabled for the case type in Case Workflow.

If you've been granted the Supervisor Override permission for the case type in Access Control, you can advance a case without entering any authorization. Otherwise you must enter your user name and password, or employee ID and PIN, depending on your system configuration.

  1. Load the case you want in the Case InfoViewer.
  2. Click Action and select Supervisor Override.
  3. If prompted, enter the necessary authorization.
    You must enter your authorization if you haven't been granted the Supervisor Override for the case type. Depending on the system configuration, you must enter your user name and password or your employee ID and PIN.

    See Supervisor approvals.

  4. Click Save.
    Infor Public Sector advances the case to the next milestone, disregarding any unmet status checks for the current one.