Case types in Rhythm for Civics
Infor Rhythm for Civics is a cloud-based web
portal that customers and members of the public can use to work with cases in Infor Public Sector. When defining a case type, you can enter settings that
will be used for that case type in Rhythm for Civics.
See the Infor Rhythm for Civics User and Administration Library.
Use the Portal Setup tab in the Case Type dialog box to define how a case type is presented in the portal. You can specify these settings:
- Show in Portal
- Select this check box if you want cases of this type to be shown in Rhythm for Civics.
- Is Public
- Select this check box to show cases of this type to members of the public.
- Portal Description
- In this field you can specify an alternative description of the case type to be displayed in Rhythm for Civics.
- Portal Instructions
- Use this field to provide instructions for working with cases of this type. The instructions will be displayed for users in the portal site.
Case milestones
For case milestones, you can use the Is Public in Portal check box to show cases at the current milestone to members of the public. Otherwise only customers can see cases at this milestone.
Log generation links
You can use the node in Case Workflow to define custom links that will be displayed for cases in Rhythm for Civics. Users in the portal site can click these links to add log entries and, optionally, change the status of cases.