Editing a field constraint for a case type

The field constraints that you define for a case type affect the behavior of the fields in the Start Case process.

  1. Select Code Enforcement > Setup > Case Workflow.
  2. In the Case Types tree, browse to the correct case type and select Submission > Field Constraints.
  3. Enable editing in the grid and select the constraint item that you want to edit.
    See Field constraint items.
  4. Select the correct option from the list in the Settings column.
  5. Optionally, select Required to make this field required.
    Note: If the Required check box is selected, the field must be available. If you select Required and then select Display Only or Not Present from the Settings list, the value automatically changes to Default or Default Available when you save your changes.
  6. Click Save.