Creating a new owner account from an existing account

To create a new owner account at an address where an account already exists, load the existing account and click the Create a New Account link on the Maintenance tab.

  1. Select Billing > Manage Account.
  2. Load the existing owner account at the property.
  3. Click Create New Account.
    A Confirmation dialog box is displayed, asking you to confirm that you want to create an account.
  4. Click Yes.
  5. Select Owner next to Are you moving in as an owner or tenant? in the Move In Account dialog box.
  6. Follow the script in the Move In Account dialog box to collect the rest of the customer's information.