Account contacts

Every account has one or more contacts associated with it. You must specify a contact when you create an account, and you can use the Manage Account page to add additional contacts.

Each account contact record combines a contact identity with a contact information record. A contact identity record represents a person or organization, and can have one or more associated records with different contact details, such as multiple mailing addresses or email addresses. To add a contact identity to an account, you must select a specific contact information record.

The contacts associated with an account can be assigned to different roles. The primary role is the responsible party, also known as the account owner. This is the contact who is responsible for paying bills on the account. An account can have one or more responsible parties. Other contacts can be designated to receive copies of bills, or to receive account notices.

You can also add internal contacts. Internal contacts are employees who are responsible for accounts in one way or another.

See Adding internal contacts to an account.