Defining collections actions

Like delinquency actions, collections actions represent steps an agency takes when accounts reach certain collections milestones, such as sending notices or shutting off account services.

To define collections actions, expand the node for the milestone that you're working with in the Collections Setup tree and select the node for the type of action that you want to add. When you select the action node, Infor Public Sector shows a grid in the right panel. To add your action, click Add above the grid, enter your information, and click Save.

In some of these grids you can use the Condition Formula column to enter a formula that determines whether Infor Public Sector will perform the action, and you can select one of four different events for the action from the list in the Perform On column:

  • Decrement from this milestone
  • Entry or Increment to this milestone
  • Resolved due to full payment
  • Resolved from formula or Below Amount

For example, if you select Entry or Increment to this milestone for a service request, Infor Public Sector will create the request when an account reaches this milestone. If you select Decrement from this milestone the service request will be created when an account is decremented out of the milestone.

The Collections Actions node under a collections scheme shows a summary of all actions defined for that scheme. All information under the Collections Actions node is display-only.

You can define these types of actions for each milestone.

  • The Service Requests node lists request types that Infor Public Sector will add to accounts that reach this milestone.
  • The One-Off Charges node lists one-off charges that Infor Public Sector will add to accounts that reach this milestone.

    See Creating a one-off line item type.

  • The Alerts node defines alerts that Infor Public Sector will add to accounts that reach this milestone.
  • The Notices node defines notices to be sent to accounts that reach this milestone. Each notice type is based on a correspondence process setup. You can create a new correspondence process setup while adding a notice to a milestone, or you can select an existing one.
  • The Logs node lists log entries that Infor Public Sector will add to accounts that reach this milestone.
  • The Deposit Demand node is used to define deposit charges that will be added to accounts that reach this milestone. Deposit charges must first be defined as line item types in Line Item Setup.
  • The One-Off Penalty node is used to add one-off penalties to accounts that reach this milestone. A one-off penalty is a one-off charge that is applied as a penalty.
  • The Credit Rating node is used to to assign credit points when accounts reach this milestone. Note that credit points are assigned to the primary account contact rather than the account record. Using Credit Rating Setup, you can define a series of credit rating levels based on accumulated points. Points are added for adverse events such as late payments or bounced checks, so a higher number of points indicates a worse credit rating.