Milestones

Taken together, the milestones form the entire process for an activity. Infor Public Sector automatically moves work orders through each milestone defined in its activity code and can stop an activity from moving from one milestone to another based on criteria that you define.

Individually, milestones define important points in the progress of work orders based on an activity, such as when a work order is awaiting approval from a committee or when the work is completed. Taken together, the milestones form the entire process for the activity. Infor Public Sector automatically moves work orders through each milestone defined in its activity and can stop an activity from moving from one milestone to another based on criteria that you define.

You use the Milestones node in the Activities tree to define each milestone that an activity might pass through. Milestones will have tasks assigned to them that must be performed at this stage of the work order. A milestone typically includes information about the milestone that follows it and a list of the status checks that control whether a work order can advance to the next milestone. When defining the next milestone, you can specify a fixed milestone or write a formula to calculate what the next milestone should be. You can indicate that a milestone is the first or last for the activity and define standard operating procedures that members of your agency should follow for a work order that is at that milestone. This information is displayed throughout Work Management when you view information about a work order's milestone.