Intercepting notifications
You can write formulas in the Workflow Manager to intercept notifications before they are
sent and alter or redirect the messages.
To intercept notifications, use the BeforeNotify
event on the
Resources.Notification
object.
For example, this formula will override the email address to which the message is sent:
message.SetResolvedEmailAddress("user@domain.com")
This formula will override the phone number for a text message:
message.SetResolvedContactNumber("+CC_AC_NPA_NXX")
Note: The
message
object is not a component, so its methods are not shown in
the tree. However, the
available methods are shown in the drop-down list when you begin typing your formula.