Creating an incident type

When you create a new incident type, you start by specifying a name and description. After you've saved the new incident type, you can add tasks, details, events, and constraints.

  1. Select Incident > Incident Types.
  2. Right-click the root node of the Incident Types tree, or an incident category node, and select Create Incident.
  3. Type a name for the incident type in the Incident field.
  4. If required, specify a description, an expiration date, and any comments about the incident type.
  5. Select the Show in Portal check box if you want incidents of this type to be shown in Infor Rhythm for Civics.
    Rhythm for Civics is a cloud-based web portal for Infor Public Sector. If the Show in Portal check box is selected, associated incidents will be shown in the service request and case viewers in the portal.
    You can also select the Is Public check box to show incidents to members of the public. You can specify an alternative description of the incident type to be displayed in the portal in the Portal Description field. See the Infor Rhythm for Civics Administration Guide for more information.
  6. Click Save.