Creating a work order for an incident

You can create any work orders that an incident requires from the Incident InfoViewer. For example, a traffic accident might require work orders to repair assets such as street lights or signs. Each work order that you add from the Incident InfoViewer will be associated with the selected incident record.

  1. Load the incident you want into the Incident InfoViewer.
    You can open an incident in the InfoViewer by clicking the correct Incident # link on any form that shows the link, such as Lookup Incidents.
  2. Click the Action button at the top of the InfoViewer and select Create Work Order.
    The Create Work Order form opens.
  3. Enter the work order information
    Infor Public Sector creates a work order for the incident and shows it in the Associated Work Orders grid on the Associations tab. You can click the Work Order # link to open the work order in the Work Order InfoViewer.
  4. When you're finished working with the incident, click Close to close the InfoViewer.