Creating a one-off charge for a service request

If the request type allows it, you can create a one-off charge for the billing account associated with a service request.

  1. Open a service request in the Service Request InfoViewer.
  2. Click the Action button and select Open a New One-Off Charge.
    You can only create a one-off charge if the service request is associated with a billing account.
  3. Specify the type of charge that you're adding in the One-off Type field.
    Depending on the one-off line item setup, Infor Public Sector shows one or more fields under One-off Calculation.
  4. Specify your employee ID in the Charge By field.
  5. Specify the date of the charge in the Charge Date field.
  6. Specify the charge information in the One-off Calculation fields.
  7. Click Done.