Portal configuration

You can also enter gobal settings that apply to all request types in Rhythm for Civics.

See Global request type settings for Rhythm for Civics.

You can specify these settings:

Show in Portal

Select this check box if you want service requests of this type to be shown in Rhythm for Civics.

Is Public

Select this check box to show service requests of this type to public users.

Allow Customer Submission

Indicates whether customers can submit service requests of this type through the portal.

Allow Public Submission

Indicates whether public users can submit service requests of this type through the portal.

Portal Description

Optionally, specify an alternative description of the service request type to be displayed in Rhythm for Civics.

Portal Keywords for Submission Search

Optionally, specify a list of keywords that users can use to search for the request type when submitting a service request in the portal.

Portal Instructions

Optionally, enter instructions for submitting service requests of this type. The instructions will be displayed for users in the portal site.

Log Generation Links

You can use this grid to define custom links that will be displayed in Rhythm for Civics so users can add log entries to service requests. For each link you can specify the link text, the type of log to be added, and optional instructions for the portal user.

Detail Page Constraints for Portal

This grid defines how details for this request type will be shown in Rhythm for Civics. Two columns indicate how that detail will be displayed: Customer View and Public View. Use these columns to indicate whether each detail is editable, display-only, or not present for customers and public users.

See the Infor Rhythm for Civics Administration Guide for more information.