Advancing to the next milestone

Normally a case advances through its milestones automatically, as the requirements for each milestone are met. However, there may be situations where a case that has met all the requirements for the current milestone doesn't advance. For example, case information might have been changed by a Batch Manager task that doesn't trigger the ProcessNextState method. In that case you can advance the case manually.

To advance an eligible case to the next milestone, click the Process Next Milestone link in the Quick Links panel on the Summary tab. If any of the requirements for the current milestone are not met, the case won't advance.

Note: You can also use the Process Next Milestone task in the Batch Manager to advance eligible cases to the next milestone.