Adjusting a cash drawer

If a drawer record shows an inaccurate balance due to data entry errors or unknown balancing/reconciling problems, you can adjust the drawer to indicate the correct balance. For example, if the cashier returned the wrong amount of change, you can adjust the drawer's cash balance to show the correct amount.

  1. Select Cashiering > Monitor Cashiering.
    Note: You can also use the Action button in Lookup Cash Drawers to adjust a drawer.
  2. Browse to the correct cash drawer and click Adjust Drawer under Drawer Actions.
    You can only adjust a drawer with a status of Active, Inactive, or Pending.
  3. Specify this information:
    Employee
    Enter your employee ID.
    Reason
    Enter the reason for adjusting the cash drawer.
    Adjustment Type
    Specify the type of adjustment for each tender type that you're adjusting.
    Amount
    Enter the actual amount of each tender type that you're adjusting in the appropriate field.
  4. Click Save.