Suspense accounts

A suspense account is a special account that serves as a holder for unmatched payments. Unmatched payments are posted to the suspense account as overpayments until they can be researched and either transferred to the correct account or resolved.

Because they are posted to an account, the unmatched payments can be reflected in the general ledger.

See Unmatched payments.

Only one suspense account is needed. Create your suspense account in the Manage Account page, depending on how the suspense account type is defined.

See "Suspense account types" in the Infor Public Sector Billing Administration Guide.

After you create your suspense account, you can use the Move legacy unmatched payments to this account link on the Maintenance tab of the Manage Account page to post any existing unmatched payments to the new account.

Add an alert that explains the purpose of the suspense account, and use the Assign Responsibility link to assign the account as needed. Then click the Do Not Allow Arrangements and Suspend from Billing links.