Receiving a payment

  1. Select Billing > Payment > Receive Payment.
  2. In the Batch # field, specify the number for the batch you want to add the payment to, or leave the number that is displayed.
  3. In the Account # field, specify the identification code for the account the payment applies to.
  4. Specify the payment amount in the Amount field.
  5. Select the payment method from the Payment Method list.
    The fields change depending on the payment method you select. For example, if you select Credit Card, Infor Public Sector adds fields for the credit card number, expiration date, and card holder’s name. Miscellaneous payments are payments not covered by the other options, such as intra-agency payments or credit vouchers. For miscellaneous payments Infor Public Sector also provides a Payment Type field to record the kind of payment.
  6. Specify information in the remaining fields according to the type of payment.
  7. If required, you can allocate the payment to specific bills for the account.
  8. Click Save.

    If the payment doesn’t exceed the batch’s maximum count, amount, or date range, Infor Public Sector shows a message that the payment was received successfully. Infor Public Sector adds the payment to the batch for later posting or, if the batch is set to auto-post, immediately applies the payment to the account.

    When posting a payment, Infor Public Sector applies payment funds to the oldest outstanding bill first, paying off specific line items based on their pay order. Any remaining funds are then applied to the next oldest bill, and so on until all bills have been paid, or until the funds are used up.

    Infor Public Sector also updates the account’s balance and performs other payment processes, such as reviewing the account’s delinquency status, creating an adjustment transaction to waive any inapplicable penalty fees, and creating any necessary service requests.

    Note: If the payment was added outside the batch’s specified date range or exceeds the batch’s maximum count or amount, Infor Public Sector asks you to choose another batch.
  9. Click Clear to receive additional payments.