Defining incident details

If an incident type requires specialized information, you can add an incident detail. You can use details to extend both the data structure and the interface to capture personalized information. The process involves adding an agency table to the database, creating an agency business object, and adding a detail page to the Infor Public Sector interface.

Note: Although the term "detail page" is used for the part of the interface where the detail information is entered, the detail is not necessarily displayed on a separate page. Each detail is displayed in a group box on the second screen of the Create Incident process, and as a tab on the Incident InfoViewer.
  1. Select Incident > Incident Types.
  2. In the Incident Types tree, browse to the correct incident type.
  3. Select the Incident Details node under the incident type.
  4. Click Add above the Incident Detail Types grid.
  5. Specify this information:
    Description
    Provide a description of the detail.
    Name of Detail Page
    To load a detail page for this detail, click the popup button to the right of this field.

    To use a new page, select Create New Page, click Next, and create your page in the Page Builder.

    To use an existing page, select Use Existing Page, select the correct detail page from the Incident Detail Types popup, and click Select.

    The Name of Detail Page field then shows the detail page that you either created or selected. After a page is displayed in this field, you can modify it by clicking the field's popup button again, selecting Edit Existing Page, and clicking Next. You can also delete a detail page by clicking the field's popup button, selecting Delete Page, and clicking Next.

    Add On Condition Formula
    Optionally, specify a formula that calculates whether the detail is added to an incident.
    Always Show
    Select this check box if you always want the detail to be displayed.
  6. Click Save.