Undoing a bill

Undoing a bill deletes the bill and all associated line items and transactions. Any payments on the bill are unapplied, and all charges are reset so they can be billed again. All traces of the bill are removed from your system. If you want to maintain an audit trail, you can reverse the bill instead.

See Reversing a bill.

You can also use the Bill Run InfoViewer to undo all of the bills in a bill run.

SeeUndoing a bill run.

You can only undo a bill if it has been posted, if it hasn’t reached its delinquency date, and if it has not already been reversed.

If you undo an aggregate master bill, the sub bills are unlinked from the master bill, and the aggregate status of each sub bill changes to Queued.

See Aggregate bills.

  1. Load the bill you want to undo into the Bill InfoViewer.
    You access the Bill InfoViewer by clicking the Bill # link for the bill on any form that shows the link.
  2. Click Undo Bill.
  3. Click Yes.