Reversing a bill

Reversing a bill reverses all payments and adjustments applied to the bill, adjusts all line items to 0, and resets the charges so they can be billed again. The reversed bill and its line items remain in the database to maintain an audit trail. To remove all traces of a bill from your system, you can undo the bill.

See Undoing a bill.

You can also use the Bill Run InfoViewer to reverse all of the bills in a bill run.

See Reversing a bill run.

You can only reverse a bill if it has been posted, if it hasn’t reached its delinquency date, and if it has no transfer transactions. If the account is on a budget billing plan, only the most recent budgeted bill can be reversed.

  1. Load the bill you want to reverse into the Bill InfoViewer.
    You access the Bill InfoViewer by clicking the Bill # link for the bill on any form that shows the link.
  2. Click Reverse Bill.
  3. Click Yes.