Delinquency setups

Delinquency setups in Infor Public Sector Billing define the actions that your agency takes when customers fail to pay their bills, such as sending reminder notices, charging late fees, or shutting off account services.

The actions taken might vary depending on factors such as the amount of the delinquency, the account class, and the account's credit history, so you can define a set of rules that assign the appropriate actions to each account.

Infor Public Sector uses delinquency milestones to define the specific actions to be taken. When you create a delinquency run, Infor Public Sector assigns each delinquent account to the appropriate milestone based on the rules that you've defined. The milestone defines the actions to be taken, how and when the account will move to a different milestone, and whether accounts are eligible for liens or collection.

For example, an account might first be assigned to a "Reminder" milestone, where the only action taken is to a send a late notice, and might then be eligible to move to a "Disconnect" milestone if the bill remains unpaid after a specified number of days.

Infor Public Sector uses a hierarchical structure to organize delinquency setups. Each delinquency setup consists of one or more delinquency groups, which in turn are made up of delinquency schemes. Finally, each scheme includes one or more delinquency milestones. At each step Infor Public Sector uses formulas to determine the group, scheme, and milestone a delinquent account is assigned to.

Note: There is also one important delinquency setting in the Billing configuration in the Configuration Editor. Some agencies use the current delinquent balance for delinquency processing, and others use the delinquency entry amount, so you can specify which balance you want to use.