Entering suspend service settings

  1. Select Billing > Setup > Service > Suspend Service Setup.
  2. Specify this information:
    Log Type
    Specify the log type you want to use for suspended services. Infor Public Sector automatically adds a log entry of this type to the account each time you suspend a service or modify the suspended dates. The log entry's comments provide more details. For example, when you first suspend a service Infor Public Sector adds a log entry saying "Suspended [service name] from [from date] to [to date]."
    Credit Line Item Adjustment Type
    Specify the type of adjustment to use for any credits that must be made to line items for the suspended service. For example, if a service is suspended halfway through a billing period, Infor Public Sector will prorate the line item for that service from the start of the billing period to the day before the suspension starts. Infor Public Sector then creates an adjustment transaction between the line item charge for the entire billing period and the prorated amount.
    Debit Line Item Adjustment Type
    Specify the type of adjustment to use for any debits that must be made to line items for the suspended service.