Changing account owners

You can use the Manage Account page to change the owner of an account. Change Owner Setup defines how Infor Public Sector handles account settings such as budget billing plans and payment arrangements when an account changes ownership.

For example, you might want to retain a tax exemption that was granted to the previous account owner, or you might want to clear a bankruptcy so that it doesn't affect the new owner.

Each row on the Change Owner Setup page represents an account setting and presents three options for how to treat this setting:

  • If you select Retain, the setting will be kept for the new account owner.
  • If you select Clear, the setting will be cleared when ownership changes.
  • If you select Prompt, then agency staff can select whether to retain or clear the setting when changing account owners.

The fields under Default Resolutions/Reasons contain additional information that you must specify if you select Clear or Prompt in certain rows. For example, if you don't retain budget billing plans, you must specify the code that will be used to cancel the plans in the Cancelled Reason field.

Finally, select the Specify Due Date for unpaid bills due on/after Change of Ownership date check box if you want to allow agency staff to change the due dates of unpaid bills when changing account owners. For example, you might want to grant the new owner additional time to pay a bill.

In addition to the settings in Change Owner Setup, you can add formulas in the Workflow Manager for more advanced processing. You can write formulas for the AfterChangeOwner and OwnershipChanged events on the Billing.ChangeOwnerSetup object.