Adding a payment reversal reason code

When you reverse a payment, you must specify a code indicating the reason for the reversal. In addition to specifying the reversal reason, you can define actions to be taken when a payment is reversed with a particular code, such as adding an alert or a log entry to the customer's account.

Reversal reason codes are also used for NSF (non-sufficient funds) payments that are returned by the bank. The reversal reason codes in Infor Public Sector should correspond to return reason codes in the NSF import file. For NSF payments, reversal reason codes can specify additional actions beyond the ones defined for standard reversal codes, such as charging NSF fees or adding points to the customer's credit score.

  1. Select Billing > Setup > Payment > Payment Reversal Reason Code.
  2. Click Add above the grid.
  3. Specify the reversal reason code in the Code field.
  4. Select Default to set this code as the default.
    A default reversal reason code is required for NSF payments, because some of the codes in the import file may not be found in the Infor Public Sector database. The default code is used in those cases.

    Because a default NSF reversal reason code is required, Infor Public Sector automatically selects the NSF Type and Default check boxes when you add your first reversal reason code. After a code is marked as the default, the Default check box is disabled. To set a different code as the default, select the Default check box for the new default code.

  5. Specify an effective date for the code.
  6. Set the text and background colors you want to use to display this code in Lookup NSF Imports.
    The Text Color and Background Color buttons display the current colors. You can click either of these buttons to select a different color. These colors are used to display the code in the Return Code column in the grid in Lookup NSF Import.
  7. To associate an alert type or a log item with the return code, specify the correct value in the appropriate field.
    If you specify a value in the Alert Type or Log Item field, Infor Public Sector will add the indicated alert or log entry to the associated account when a payment is reversed with this code. Infor Public Sector will add the number of days in the Days field to the current date to calculate the end date for the alert or log entry.
  8. If this code will be used for NSF payments, ensure that the NSF Type check box is selected and specify the NSF information.
    The NSF Type check box is selected by default. If you clear it, Infor Public Sector disables the Credit Rating field and the Override NSF Fee and NSF Exception check boxes.

    The Credit Rating field is used to associate a credit rating with the return code. Infor Public Sector will add the number of credit points defined for the credit rating to the customer's credit score when a payment is returned with this code.

    Select Override NSF Fee if you don't want Infor Public Sector to add NSF fees for payments that are returned with this code. Usually Infor Public Sector adds an NSF fee to the customer's account when a payment is returned, based on your NSF line item setup. If you don't want to charge that fee for a particular return code, this check box is used to override it.

  9. Select Send Notice to generate NSF notices for payments that are returned with this code.
    Use NSF Setup to indicate the correspondence setup that you want to use to send notices.
  10. Click Save.