Reversing an NSF payment

NSF stands for "non-sufficient funds." If a customer's payment is returned by the bank due to insufficient funds, you can use the Payment InfoViewer to reverse the payment. When you reverse an NSF payment, Infor Public Sector automatically generates an NSF fee for the customer's account, using your agency's NSF line item setup to calculate the amount. Depending on the reversal reason code, Infor Public Sector may also perform additional actions such as adding an alert or a log entry to the customer's account.

Note: You can also use Create NSF Import to reverse NSF payments in bulk by importing an NSF data file delivered by the bank.
  1. Load the payment you want into the Payment InfoViewer.
    You access the Payment InfoViewer by clicking the Trace # link for the payment on any form that shows the link.
  2. Click NSF.
    Infor Public Sector shows a dialog box asking you to confirm that you want to process the payment as NSF.
  3. Click Yes.
    Infor Public Sector shows the Reverse NSF Payment dialog box.
  4. Specify a payment reversal code in the Reversal Reason Code field.
    In addition to indicating the reason the payment was reversed, the reversal reason code can specify additional actions to be taken, such as adding an alert to the customer's account or adding points to the customer's credit score.
  5. To specify a code, click the popup button to the right of the Reversal Reason Code field. You can select an existing code from the grid or, if you have the right permissions in Access Control, you can add a new code.
  6. Click Save.