Resolving a line item dispute

When a line item is disputed, Infor Public Sector shows the dispute information in the Line Item InfoViewer, including the dispute reason code, the date the dispute was recorded, and the employee assigned to the dispute. The dispute reason code is hyperlinked so you can load the dispute into the Dispute InfoViewer, which you can use to review more detailed information and resolve the dispute.

  1. Load the line item you want into the Line Item InfoViewer.
    You access the Line Item InfoViewer by clicking the Line Item link for the line item on the Bill InfoViewer's Line Item tab.
  2. Click the dispute reason code to open the Dispute InfoViewer.
  3. Click Resolve.
    Infor Public Sector shows the Resolve Dispute dialog box.
  4. Specify a dispute resolution code in the Resolution field.
  5. Click Save.
    If the dispute was recorded for the entire bill, Infor Public Sector resolves the dispute for the current line item and all other line items. If the dispute was recorded specifically for the current line item, Infor Public Sector will not resolve any other disputed line items. If the selected dispute resolution code includes a log type, Infor Public Sector also adds a log entry to the customer's account.