Recording a line item dispute

If a customer disputes one of the line items in a bill, you can use the Line Item InfoViewer to record the dispute. Infor Public Sector marks disputed line items as pending, and will not process them until the dispute is resolved. To review and resolve disputed line items, you can use either the Line Item InfoViewer or the Pending Disputes List or Pending Disputes to Review items in My Infor.

Note: You can also use the Bill InfoViewer to dispute an entire bill, or to dispute selected line items.
  1. Load the line item you want into the Line Item InfoViewer.
    You access the Line Item InfoViewer by clicking the Line Item link for the line item on the Bill InfoViewer's Line Item tab.
  2. Click Dispute in the upper right corner of the viewer.
    Infor Public Sector shows the Dispute Line Item dialog box.
  3. Specify the reason for the dispute in the Reason field.
    The dispute reason code might also specify an employee who will be assigned to investigate and resolve disputes of the selected type. If so, Infor Public Sector will enter that employee's ID in the Assigned To field. You can also assign the dispute by entering an employee ID in the Assigned To field manually.
  4. Click Save.
    Infor Public Sector records the dispute and shows the dispute information in the Line Item InfoViewer. If the selected dispute reason code includes a log type, Infor Public Sector will also add a log entry to the customer's account.