Direct Debit Run InfoViewer

The Direct Debit Run InfoViewer shows information about an existing direct debit run, including the status of the run, the number of accounts and bills included, the payment batches created, and any exceptions.

The InfoViewer shows information on these tabs:

  • The Status tab shows the status of the run and details such as the number of accounts and bills included, the number of exceptions, and the location of the ACH output file. You can also use this tab to rerun direct debit or to recreate the ACH file.
  • The Payment Batches tab shows a grid that lists each payment batch created in the run. You can click a batch's Payment Batch # link to open it in the Payment Batch InfoViewer.
  • The Payments tab shows a grid that lists each individual payment in the run.
  • The Bills tab shows a grid that lists each bill paid in the direct debit run. The account numbers and bill numbers in the grid are hyperlinked so you can open an account in the Manage Account page, or open a bill in the Bill InfoViewer.
  • The Prenote Banks tab shows any prenotes that were included in the run. When customers first sign up for direct debit, prenotes are used to verify their banking information before actual payments begin.
  • The Comments tab shows any miscellaneous comments about the run.
  • The Exceptions tab shows any exceptions that occurred during the run.
  • The Batch Log tab shows the Batch Manager log entries associated with the run.