Collections

Infor Public Sector automatically marks accounts as eligible for collections when they reach designated milestones in a delinquency run, but sending accounts to collections is a manual process.

When accounts are eligible they are displayed in the Collections Eligible Accounts item in My Infor. You can use this item to send accounts to collections, or to send selected line items to collections.

After accounts are in collections, there are two batch processes that are used to manage them, collections runs and collections export runs. Note that collections export runs and collections runs are two separate processes. A collections run evaluates accounts in collections according to the rules defined in Collections Setup and advances them to different milestones if they meet the proper conditions.

A collections export run is a batch process in which Infor Public Sector creates a list of accounts in collections to be sent to the collection agency. The account information is stored in an XML data file.