Group nodes

The Request Type Groups node has one or more Group nodes as children. Each Group node can have these attributes:

Attribute Description
Agency Responsible Agency responsible for processing this request type group.
name Display name of the request type group in Open311.
Publish Set to True to publish the request types belonging to this group in Open311.
Request Group Id Identification code for the request type group as defined in Infor Public Sector. You can enter a group ID in the Request Type Group field when you add or edit a service request type.
Response message Standard message that the agency's Open311 site will return when a request is submitted for a request type belonging to this group. Can be used to override the global response message defined in the Global Settings node.
Use DP description Set to True to use the DP description instead of the request type description for request types in this group.