Global Settings node

The Global Settings node defines general settings for Open311. Some of these settings can be overridden for specific request types, categories, and groups. The Global Settings node can have these attributes:

Attribute Description
Address Id Mapping Indicates what type of value the address_id field in an Open311 request represents. You can specify one of these options:
  • ADDRESSKEY: The address_id field represents an address key in the Infor Public Sector database. The address key of a service request is stored in the CUSTPROB.ADDRKEY column.
  • GISFEATUREKEY: The address_id field represents an address feature key in your GIS. In this case Open311 will query the GIS service for the address key associated with the GIS feature.
Agency Responsible Agency responsible for processing requests submitted through Open311. This value isn't required to submit requests, because Open311 for Infor Public Sector only supports a single agency. The responsible agency is included for informational purposes when customers use Open311 to look up requests.
Allow Direct Attachments Indicates whether the Open311 site allows direct attachments. Open311 includes an extension that provides an alternative to the media_url field for sending attachments. If this attribute is set to True, the media parameter of the POST Service Request method can be used to send an attachment as a file stream. The file will be saved as an attachment, using the file name specified in the media_filepath parameter.
Anonymous Contact Storage Indicates where the user's name, email address, and phone number are stored when Anonymous Login is set to True. You can specify one of these values:
  • CUSTOMERCOMMENTS: The contact information is stored in the Customer Comments field of the service request.
  • LOGTYPE: Open311 will add a log entry to the service request and store the contact information in the log comments. The type of log entry is specified in the Anonymous Log Type attribute.
Anonymous Login Indicates whether Infor Public Sector contact records will be used to store customer contact information submitted through Open311. If set to False, Open311 won't create any contact records. Contact information will be stored in the field indicated by the Anonymous Contact Storage attribute.

If True, Open311 will search for an existing contact record that matches the information submitted. The Contact Match Fields attribute lists the fields that Open311 will use to search for contacts, such as first_name and last_name. If a contact is found, Open 311 will add that contact to the service request. If not, a new contact record is added.
Anonymous Log Type Type of log entry to add when service requests are submitted anonymously.
Contact Match Fields Comma-separated list of fields that Open311 will use to search for an existing contact in the database. You can specify one or more of four values: first_name, last_name, email, and phone.
Default Request Type Default request type for service requests submitted through Open311. The default is used if a request is submitted without a service code.
Enforce API Key Indicates whether third-party applications must provide a valid API key to access the agency's Open311 site. The API key is validated against the ApplicationVendor code definition in Infor Public Sector.
lat Storage Indicates where the latitude of a service request location is stored. You can specify one of three values, each representing a different column in the CUSTPROB (service request) table:
  • GPSXY: The latitude is stored in the YCOORDINATE column.
  • LOCATIONCOMMENTS: The latitude is stored in the LOCATION column.
  • ADDITIONALINFO: The latitude is stored in the COMMENTS column.
long Storage Indicates where the longitude of a service request location is stored. You can specify one of three values, each representing a different column in the CUSTPROB (service request) table:
  • GPSXY: The longitude is stored in the XCOORDINATE column.
  • LOCATIONCOMMENTS: The longitude is stored in the LOCATION column.
  • ADDITIONALINFO: The longitude is stored in the COMMENTS column.
Match Address Formula Key Specify the formula name that is called to match an Infor Public Sector address based on the address info provided in the call to POST service request.
Max Attachment Size Maximum size of attachment files.
Media Url Indicates how Open311 will handle media URLs in posted service requests. The media_url field can give the URL of a resource to attach to the service request, such as a photograph. You can specify one of these options:
  • NONE: The media_url field isn't supported.
  • ATTACHMENT: Open311 downloads a copy of the resource and adds it as an attachment.
    Note: This option is not supported if you're using Infor Public Sector in a multi-tenant environment.
  • COMMENTSLINK: Open311 copies the URL to the service request comments.
Publish Set to True to publish all service request types in your system to the Open311 site. If you want to limit the request types that are available to Open311 users, set this value to False and use the Service Request Types node to specify the request types that you want to publish.
Request Formula Key Formula that Infor Public Sector will execute before processing an Open311 request.
Response Formula Key Specify the formula name that is called before returning the response to an Open311 request.
Response message Standard message that the agency's Open311 site will return when a request is submitted. The response typically confirms that the request was received and indicates what further action will be taken.
Source Source code to use for service requests submitted through Open311. Must match a code in the Source code definition table. The default is Open311, so you must add this code to your Infor Public Sector database.
Status Notes Formula Key Specify the formula name that is called to populate the status notes of an Open311 request.
Taken By Default employee ID to use for service requests submitted through Open311.
Use DP description Indicates whether Open311 use the Dynamic Portal description to identify request types. Otherwise the request type description is used. The DP description is used to identify a request type in Dynamic Portal, so it may be more suitable for Open311 as well.

The Global Settings node can have four children: Attachments, Coordinates, Detail Pages, and Standard Argument Mappings.